This CCSA is the complete and exclusive agreement between the parties with respect to their subject matter and supersedes, as a whole, all prior or concurrent agreements or understandings, in writing or orally. The parties declare to each other that they have not concluded the agreement on the understanding by relying on any statement other than that contained in the agreement. A "personalized service" is any technological element marked "not supported" in the order, "unique", "non-standard", "non-compliant", "end of life", "eol", "personalized service". The parties acknowledge and agree that "Customer Content" is not considered to be a product, software agent, applications and tools that AVEVA makes available to customer for download, AVEVA products and services, AVEVA intellectual property rights and all derivative works thereof. However, "Customer Content" includes all third-party content introduced into the Products by the Customer through the use of the Products by the Customer (or a User). . . .